SharedReply

Shared inbox

Nobody should wonder who answers the customer.

Forward support@yourcompany.com and your whole team sees every email, who owns it, and whether it has been answered. Replies go out in the customer's own thread.

or get a sign-in link by email

Free while in beta. No credit card, no password, nothing to install.

  • Unlimited users
  • One forwarding rule
  • Data in the EU

Setup

Three steps, and nothing to migrate.

01

Forward your support address

We give you an address to forward to. One setting in Outlook or Gmail, and nothing else changes.

02

Everyone sees the same inbox

New email appears for the whole team instantly. One button takes a conversation, and the list says who has it.

03

Reply from the app

Your answer lands in the customer's existing thread. They see an ordinary email, not a ticket number.

What is built

Everything a small team needs, and nothing it has to learn.

One live inbox

Email arrives for everyone at once. No refresh, no forwarding chain, no «did you see this?»

Ownership in one click

Take a conversation and your name is on it for the rest of the team. Nobody answers twice.

Open, waiting, done

Three states, not a workflow engine. You can see what is still owed an answer at a glance.

The customer's own thread

Replies keep the subject and the thread. No ticket number, no portal, no robot footer.

Attachments both ways

What the customer sent is there, and what you send goes out as an ordinary attachment.

Data in the EU

Database, file storage and email infrastructure all run in European regions.

Being built: internal notes, a warning when two people open the same conversation, and sending from your own domain.

Pricing

Per inbox, never per person.

Adding a colleague costs nothing, so everyone who should see support can see it. SharedReply is in beta and free to use right now; the price below is what it will cost when billing opens.

Beta

$0

while we are in beta

  • Unlimited conversations
  • Unlimited users
  • One inbox
  • Replies sent from a SharedReply address
When billing opens

Team

$29

per inbox, per month

  • Unlimited conversations
  • Unlimited users
  • As many inboxes as you need
  • Data stored in the EU

What per-user pricing costs a team of 5

Help Scout Standard, $25 per user
$125 per month
SharedReply, one inbox
$29 per month

The gap grows with every person you add, which is the point: per-user pricing quietly discourages letting the rest of the team see support at all.

Help Scout Standard is $25 per user per month, billed annually, read from their own pricing page on 9 November 2026. Five more, compared the same way.

Compare

Already paying per person?

Every price below was read from the vendor's own pricing page, with the date written down. The comparisons say where the other tool is the better choice, because sometimes it is.

vs Help Scout

$25 per user per month, so $125 for a team of 5.

vs Front

$25 per seat per month, so $125 for a team of 5.

vs Zendesk

$55 per agent per month, so $275 for a team of 5.

See all six on one page, including the one that is cheaper than us.

Questions

The things teams ask before they forward anything.

Do I have to change my email address?
No. You keep support@yourcompany.com and forward it to the address we give you. Your existing mailbox keeps receiving everything as before.
Does the customer see that we use a tool?
No ticket number, and no portal to log into. The reply lands in the thread the customer already has, under your company name. During the beta it is sent from a SharedReply address; sending from your own domain is being built.
How many people can use it?
As many as you like, on every plan. The price is per inbox, not per person.
Where is our data stored?
In the EU. The database, the file storage and the email infrastructure all run in European regions.
How finished is it?
It is in beta. Forwarding, the shared live inbox, ownership, the three statuses, attachments and replying in the customer's thread all work today. Internal notes, a warning when two people open the same conversation, and sending from your own domain are being built.
How long does setup take?
About a minute. Sign in with Google, copy the forwarding address, paste it into Outlook or Gmail. There is nothing to configure.

Put your support inbox where the whole team can see it.

Sign in, copy your forwarding address, paste it into Outlook or Gmail. That is the whole setup.

or get a sign-in link by email

Free while in beta. Unlimited users on every plan.