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Every shared inbox charges per person. We charge per inbox.
Six tools small teams actually consider, what each one costs a team of 5, and the point where paying per person stops making sense. Every price below was read from the vendor's own pricing page, and the date it was read is in the table.
| Tool | Per 5 | Unit price |
|---|---|---|
| SharedReply | $29 | $29 per inbox, unlimited users |
| MissiveStarter | $70 | $14 per user, billed annually |
| FreshdeskGrowth | $95 | $19 per agent, billed annually |
| Help ScoutStandard | $125 | $25 per user, billed annually |
| FrontStarter | $125 | $25 per seat, billed annually |
| HiverGrowth | $125 | $25 per user, billed annually, min 2 seats |
| ZendeskSuite Team | $275 | $55 per agent, billed annually |
All competitor prices read from each vendor's own pricing page on 9 November 2026, taking the cheapest plan that includes a shared inbox. Sources are linked on each comparison page. Prices change; check them before you decide anything on ours.
The honest part
A flat price is worse for a team of one.
Per-inbox pricing wins as soon as there are people to add, and loses when there are not. If support is one person who will stay one person, a per-user tool is cheaper, and Missive at $14 per user is the cheapest in this table. Here is the point where each one passes $29 a month.
Missive
Costs more than SharedReply from 3 users onwards.
Freshdesk
Costs more than SharedReply from 2 users onwards.
Help Scout
Costs more than SharedReply from 2 users onwards.
Front
Costs more than SharedReply from 2 users onwards.
Hiver
Costs more than SharedReply from 2 users onwards.
Zendesk
Costs more than SharedReply from 1 user onwards.
In detail
One page each, with what they do better.
A Help Scout alternative
A long-established help desk built around a shared inbox, with a knowledge base, live chat and AI add-ons on top.
A Front alternative
A collaborative inbox turned omnichannel customer-service platform, with heavy investment in AI routing and analytics.
A Hiver alternative
A shared inbox that lives inside Gmail itself, so the team keeps working in the mail client it already has.
A Zendesk alternative
The large incumbent help desk: ticketing, channels, reporting and automation built for support organisations at scale.
A Freshdesk alternative
Freshworks' help desk: a cheaper full ticketing suite with automation, a knowledge base and AI agents.
Or share the address you already have
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Free while in beta. Unlimited users on every plan.