Front alternative
A Front alternative that charges per inbox, not per seat.
Front Starter is $25 per seat per month, billed annually, so a team of 5 pays $125 a month. SharedReply is $29 per inbox with unlimited users, so the same team pays $29. Below is what that buys, and what it does not.
The numbers
SharedReply next to Front Starter.
| What | SharedReply | Front |
|---|---|---|
| Price | $29 per inbox | $25 per seat |
| A team of 5 | $29 / month | $125 / month |
| Users included | Unlimited | Up to 10 on this plan |
| Minimum | 1 user | 1 user |
| Billing | Monthly, no commitment | Annual for this price |
| Ticket numbers | None | Yes |
| Data location | EU | See their terms |
Front Starter is $25 per seat per month, billed annually, read from their own pricing page on 9 November 2026. Prices change; check the source before you decide anything on ours.
What a team of 5 pays per month
- Front Starter, $25 per seat
- $125
- SharedReply, one inbox
- $29
The difference is $96 a month at 5 people, and it grows with every person you add.
Where each one wins
Front is the better product for some teams.
A customer-facing team that handles several channels at once and wants automation rules, analytics and AI agents in one place.
What Front has that we do not
- Omnichannel: email, SMS, social and WhatsApp on higher plans
- Automation rules, macros and advanced analytics
- AI Copilot, AI routing and QA on the Enterprise plan
- A ticketing system and a public knowledge base
- Sending from your own domain
What SharedReply does differently
- A flat price per inbox instead of a price per seat
- No seat ceiling: Front's Starter plan stops at 10 seats
- One screen to learn, not a platform to roll out
- Data stored in the EU
SharedReply is in beta. The shared live inbox, ownership, the three statuses, attachments and replying in the customer's own thread all work today. Internal notes, a collision warning and sending from your own domain are being built. If you need any of those now, Front has them.
The break-even
From 2 people, Front costs more every month.
At $25 per seat, Front passes SharedReply's flat $29 once you have 2 people in the inbox. After that the gap grows by $25 with every colleague you add — which is the quiet cost of per-user pricing: it makes you think twice about letting the rest of the team see support at all.
- A team of 3
- $75 vs $29
- A team of 5
- $125 vs $29
- A team of 10
- $250 vs $29
Questions
What teams ask before they switch.
- Is SharedReply cheaper than Front?
- For a team of 5, yes: $29 per month against $125. Front Starter is $25 per seat per month, billed annually, so the comparison flips below 2 users, where paying per person is the cheaper arrangement.
- Can I move from Front without migrating anything?
- There is nothing to migrate, because there is nothing to import. You forward your support address to the address we give you, and new email arrives in SharedReply while your history stays where it is. Many teams run both for a week and then stop forwarding to one of them.
- What does Front do that SharedReply does not?
- Omnichannel: email, SMS, social and WhatsApp on higher plans, Automation rules, macros and advanced analytics, AI Copilot, AI routing and QA on the Enterprise plan. SharedReply is a shared inbox, not a help desk: if you need those, Front is the better choice today.
- Does the customer notice the difference?
- They should not. The reply lands in the email thread they already have, with no ticket number and no portal to log into. During the beta it is sent from a SharedReply address; sending from your own domain is being built.
- How many people can use SharedReply?
- As many as you like, on every plan. The price is per inbox, not per person, so adding a colleague costs nothing.
- Where is the data stored?
- In the EU. The database, the file storage and the email infrastructure all run in European regions.
Compare something else
All six, on one page
The full price table, including the one that is cheaper than us.
A Hiver alternative
A shared inbox that lives inside Gmail itself, so the team keeps working in the mail client it already has.
A Zendesk alternative
The large incumbent help desk: ticketing, channels, reporting and automation built for support organisations at scale.
Cheaper than Front from 2 people up.
Sign in, copy your forwarding address, paste it into Outlook or Gmail. Nothing to migrate, nothing to cancel.
Free while in beta. Unlimited users on every plan.