Zendesk alternative
A Zendesk alternative that charges per inbox, not per agent.
Zendesk Suite Team is $55 per agent per month, billed annually, so a team of 5 pays $275 a month. SharedReply is $29 per inbox with unlimited users, so the same team pays $29. Below is what that buys, and what it does not.
The numbers
SharedReply next to Zendesk Suite Team.
| What | SharedReply | Zendesk |
|---|---|---|
| Price | $29 per inbox | $55 per agent |
| A team of 5 | $29 / month | $275 / month |
| Users included | Unlimited | Billed per person |
| Minimum | 1 user | 1 user |
| Billing | Monthly, no commitment | Annual for this price |
| Ticket numbers | None | Yes |
| Data location | EU | See their terms |
Zendesk Suite Team is $55 per agent per month, billed annually, or $69 billed monthly, read from their own pricing page on 9 November 2026. Prices change; check the source before you decide anything on ours.
What a team of 5 pays per month
- Zendesk Suite Team, $55 per agent
- $275
- SharedReply, one inbox
- $29
The difference is $246 a month at 5 people, and it grows with every person you add.
Where each one wins
Zendesk is the better product for some teams.
A support organisation with its own tooling and reporting needs, where a ticket number is a feature rather than a thing to hide.
What Zendesk has that we do not
- A full ticketing system with queues, routing and SLAs
- Help centre, community forums and customer portal
- Deep reporting and a very large integration catalogue
- AI agents and Copilot on higher tiers
What SharedReply does differently
- No ticket numbers: the customer stays in their own email thread
- A flat price per inbox, not $55 per agent per month
- Setup in about a minute rather than an implementation project
- Data stored in the EU
SharedReply is in beta. The shared live inbox, ownership, the three statuses, attachments and replying in the customer's own thread all work today. Internal notes, a collision warning and sending from your own domain are being built. If you need any of those now, Zendesk has them.
The break-even
From 1 person, Zendesk costs more every month.
At $55 per agent, Zendesk passes SharedReply's flat $29 once you have 1 person in the inbox. After that the gap grows by $55 with every colleague you add — which is the quiet cost of per-user pricing: it makes you think twice about letting the rest of the team see support at all.
- A team of 3
- $165 vs $29
- A team of 5
- $275 vs $29
- A team of 10
- $550 vs $29
Questions
What teams ask before they switch.
- Is SharedReply cheaper than Zendesk?
- For a team of 5, yes: $29 per month against $275. Zendesk Suite Team is $55 per agent per month, billed annually, so the comparison flips below 1 user, where paying per person is the cheaper arrangement.
- Can I move from Zendesk without migrating anything?
- There is nothing to migrate, because there is nothing to import. You forward your support address to the address we give you, and new email arrives in SharedReply while your history stays where it is. Many teams run both for a week and then stop forwarding to one of them.
- What does Zendesk do that SharedReply does not?
- A full ticketing system with queues, routing and SLAs, Help centre, community forums and customer portal, Deep reporting and a very large integration catalogue. SharedReply is a shared inbox, not a help desk: if you need those, Zendesk is the better choice today.
- Does the customer notice the difference?
- They should not. The reply lands in the email thread they already have, with no ticket number and no portal to log into. During the beta it is sent from a SharedReply address; sending from your own domain is being built.
- How many people can use SharedReply?
- As many as you like, on every plan. The price is per inbox, not per person, so adding a colleague costs nothing.
- Where is the data stored?
- In the EU. The database, the file storage and the email infrastructure all run in European regions.
Compare something else
All six, on one page
The full price table, including the one that is cheaper than us.
A Freshdesk alternative
Freshworks' help desk: a cheaper full ticketing suite with automation, a knowledge base and AI agents.
A Help Scout alternative
A long-established help desk built around a shared inbox, with a knowledge base, live chat and AI add-ons on top.
Cheaper than Zendesk from 1 person up.
Sign in, copy your forwarding address, paste it into Outlook or Gmail. Nothing to migrate, nothing to cancel.
Free while in beta. Unlimited users on every plan.